Frequently Asked Questions
Everything you need to know about your favorite anime-inspired apparel.
What is the typical shipping time for my order?
Standard shipping usually takes 7-14 business days. Please note that some of our premium embroidered items are made to order and may require an additional 3-5 days for processing.
How do I know which size to choose?
We use standard unisex sizing for most of our hoodies and tees. We recommend checking the detailed size chart on each product page to ensure the perfect fit for your style.
Do you offer international shipping?
Yes, ACG Go Anime ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
How should I care for my anime apparel?
To preserve the quality of the prints and embroidery, we recommend washing your garments inside out in cold water and hanging them to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.